Maverick
ayer

Patient Accounts Receivable (A/R) Representative

RCM Staff LLCEstados Unidos

Oferta publicada originalmente vía Himalayas

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Descripción del puesto

This is a remote position.

Job Summary
RCM Staff BPO is hiring a full-time Patient Accounts Receivable (A/R) Representative to support a medical billing company based in Florida that serves ambulatory surgery center (ASC), dermatology, and urgent care practices.
The representative will manage patient balances from start to finish: posting patient payments, working with the insurance A/R team to confirm what can be billed to the patient, generating statements, following up on outstanding balances, and preparing patient A/R reports. This role requires strong attention to detail, consistent follow-up, a professional phone manner, and experience working with U.S. patient balances and health insurance plans.
Key Responsibilities
  • Post patient payments accurately in the practice management system and reconcile them to deposits and receipts
  • Work with the insurance A/R team to confirm a balance is valid patient responsibility before it is billed to the patient
  • Generate, review, and send patient statements on schedule
  • Follow up on outstanding patient balances by phone and email, and set up payment plans according to practice policy
  • Prepare and send weekly and monthly reports, including patient aging reports and patient payment reports by date
  • Update patient demographics and insurance information when patients report changes
  • Document every account action, patient contact, and next step clearly in the system
  • Escalate disputes, hardship requests, and accounts that meet collection agency criteria to the supervisor
  • Protect patient information and follow HIPAA requirements
Qualifications
  • At least 1 year of experience with U.S. healthcare patient A/R, patient payment posting, or patient statements
  • Experience generating patient statements and running patient aging and payment reports
  • Familiarity with commercial insurance and government health plans, including how deductibles, copays, and coinsurance create patient balances
  • Experience reading EOBs and ERAs to confirm patient responsibility
  • Strong written and spoken English, with a clear and patient phone manner
  • Excellent attention to detail and follow-up skills
  • Ability to work independently and manage multiple patient accounts
  • Reliable internet connection and a suitable remote workspace
Preferred Qualifications
  • Experience using SIS, ModMed, or Experity
  • Experience supporting ambulatory surgery center (ASC), dermatology, or urgent care practices
  • Familiarity with Florida insurance plans
  • Experience handling sensitive balance conversations, such as surprise bills, cosmetic dermatology charges, or high-deductible plans
Schedule
  • Full-time position
  • Must be available during Eastern Time business hours
  • Final schedule will be determined based on practice needs
Work Arrangement
  • Remote
  • Philippines-based applicants preferred

Originally posted on Himalayas