Product Manager (Ops)

Qualifications and requirements

• You can look at forty scattered requests and say which five matter, and defend the call when someone disagrees.
• 2+ years in product operations, as an associate or junior product manager, or in customer success or support at a software company.
• You are genuinely curious about users. You ask the second and third question, not just the first.
• Fluent written and spoken English. Non negotiable, our customers are American.
• You write clearly and briefly. This is the core skill of the job. Everything a customer reads will be written by you.
• You are technically literate. You do not need to write code, but you should read an error message, understand what an API or a database is, and describe a bug precisely enough that an engineer can act on it without asking you three questions.
• You are organized without needing anyone to check on you.
• At least 4 hours of daily overlap with US Pacific time.

Job functions

• Own the weekly priority list. Ranked, with the reason behind each item. The founder approves it in 15 minutes on Monday.
• Turn scattered requests into decisions. What matters, what waits, what we never build.
• Write tickets clear enough that our engineers never ask a follow-up question.
• Keep our project board actually accurate. Today it is not.
• Test features when they ship and close the loop with whoever asked for it.

• Run 3 to 5 customer calls a week. Record them, write the notes, find the pattern.
• Own Intercom. You are the first response to every customer message, every day. This is where most of the signal lives.
• Collect every request from every channel into one place.

• Write and send release notes when we ship. Our users should never discover a feature by accident.
• Own downtime and incident communication. When something breaks, you tell people what happened and when it is fixed.
• Write and maintain our help docs.
• Update marketing copy and write blog pages as the product changes.
• Help us find users outside our current channel.

• Week 1. You listen. Sit in every internal call, read every Intercom thread, ask a huge amount of questions. Being annoying with questions is the job.
• Week 2. You shadow the founder. You answer Intercom with him reviewing, and write your first release notes.
• Week 3 to 4. Intercom is yours. You run your first customer calls.
• Month 2. The weekly priority list is yours.
• Month 3 and on. Help docs, marketing and blog open up.

Desirable skills

• You know Amazon FBA, online arbitrage, or e-commerce. If you have ever sold anything on Amazon, lead with that.
• You use AI tools every day. If you have run Claude Code in a terminal, say so, that is how we work here.
• You have written marketing copy, blog posts, release notes, or help docs before, and you can show us.
• You understand UX and can give a designer feedback that is actually useful.
• You can pull your own numbers. Basic analytics, a spreadsheet, or simple SQL, so you never wait on an engineer.
• You have run user interviews and turned them into something a team could act on.
• You can ship small UI and copy fixes yourself. Not features, just the small stuff.
• You have worked at an early stage startup, employee 1 through 10. You decide without being told.
• You have used Notion, Linear, or Intercom.

Conditions

• 100% remote, permanently. We have never had an office.
• A small team where your work is visible immediately. No layers.
• Direct access to the founder and to real customers from day one.
• Real ownership of an area, not a piece of someone else's process.

• USD $1,200 to $1,600 per month, based on experience.